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Shipping Methods and Calculations:
Our standard shipping method is 2-business days for orders placed before 4:00 PM Central Standard Time providing
your items are in stock and available for shipping. Orders placed after 4:00 PM may also be shipped when online
orders are confirmed by phone call to our Toll Free Customer Service number at 888-442-4247. Need "rush"
over-night delivery? We offer it! Again, when placing urgent orders after 4:00PM Central Standard Time,
please call to confirm availability. We will make every effort possible to accommodate your urgent needs.
Payment Methods:
If you are interested in purchasing anything on this site, you may do so
by adding the item to your shopping cart. We entrust PayPal Business Services to process your orders quickly and securely
using your existing Paypal account. Need a Paypal account? Get one quickly during check-out, or we also accept
Mastercard, Visa, Discover, American Express and most other major bank cards at time of check-out.
Privacy Policy: Contact information including email address, telephone
number, address, etc. which is provided by the user is used solely for completing the order. This includes information pertaining
to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely
to bill the customer for their order.
Exchange Policy- No Returns: We
stand behind our products! All of our hair is checked thoroughly for high quality, We sell only AAA Quality, 100%
Human, Remy Hair. Our Clients and we expect delivery of the right product, at the right place, and at the right time.
Our customers expect only "NEW" product that has not been opened, or handled except when we test product for quality.
So that we may ensure product authenticity, we do not accept hair returns unless pre-approved for unique circumstances.
Hair must not be opened from packages, or closures opened in any way. "Packaging is transparent, and colors are
easily matched without opening package(s)". Exchanges
for different types of hair, or hair color(s) changes are permitted when we are contacted within 3-business days of you receiving
your order. Exchanges must be pre-approved by calling Customer Service at 888-442-4247 (HAIR) within 3-business days
from date you receive your order. When
approved, your hair may be exchanged for like item (ie. color exchange). Any price difference for the specific
items exchanged will be calculated, and exchanges will allso be charged the standard shipping rates per customers requested
delivery time. NO returns
are accepted, and No exchanges will be accepted for hair packages, or closures which have been opened, or altered in any way.
Any return exceptions are charged a 20% restocking fee.
Tool Guarantee: We
import ONLY the best and most newly designed tools available. Our Tools are extensively tested for performance and reliability.
Hair Extension Professionals demand Tools that are capable of absolute best performance. To stand behind our products, we provide a full 1-Year warranty for defects on all Hair Extension Tools listed
on our site. "You depend on us, and we depend on you"! Note: Normal Wear and Tear from use is not considered defective, or warrantied. Replacements due to defect must be returned in original packaging with customer information
included with shipment to identify return sender. Return sender must pay shipping fee associated with return.
Replacements will be shipped back to you at our expense along with our hair extension brush at no charge to compensate for
your shipping cost incurred.
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